Help - Troubleshooting - OverDrive Audio Books

• Where are OverDrive Audio Books stored on my computer?
• What should I do if my audio book does not completely download?
• Instead of the audio book I expected, I downloaded a file with the extension '.odm'. Where is my audio book?
• I downloaded an audio book using Firefox but am unable to open it. What should I do?
• I was prompted to perform a 'Windows Media Player Security Upgrade'. What is this, and how do I complete this process?
• I got an error message while trying to download my audio book. It says a connection to the Internet could not be established, but I am connected to the Internet. Why am I getting this error?
• I encountered a problem while downloading a part of my audio book, and now, OverDrive Media Console won't let me download that part again. What should I do?
• When I try to download an audio book, I receive the message 'Unable to open the specified OverDrive Media file', followed by a file path that references a temporary directory on my computer. What should I do?
• When attempting to download my title I receive the message 'An error occurred while attempting to download Part 1 of title. Unable to create the local folder needed to create file path\title-Part1.wma.tmp'. What causes this problem and how can I fix it?
• How do I clear my browser's temporary Internet files?
• When I attempt to transfer a file to my portable device the Transfer Wizard reports that 'No portable players could be found' even though my player is connected. Why won't the Transfer Wizard recognize my device?
• My iRiver device does not seem to support OverDrive Audio Books although the device documentation says that it supports DRM-protected Windows Media Audio (WMA) files. Are there any known issues with iRiver devices?
• When I try to burn a CD, the 'Inspection' process starts, but then nothing seems to happen. What should I do?
• My CD player won't play the audio CD to which I burned my file. What is the problem?
• I cannot find the information I am looking for. What should I do?

Where are OverDrive Audio Books stored on my computer?

On computers with Windows 98SE, Windows 2000, Windows ME, and Windows XP, OverDrive Audio Books are stored in My Documents > My Media by default. On Windows Vista, audio books are stored in Documents > My Media by default. OverDrive Media Console™ allows you to modify this default location and save your audio books to any location you specify.

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What should I do if my audio book does not completely download?

Whenever you need to download a book, or a part of a book, you can do so using the 'Download Part(s)' option of OverDrive Media Console as follows:

1. Open OverDrive Media Console.
2. Locate the desired title in your 'Media Library', and single-click it.
3. Click the 'Download parts' button.
   The 'Download Part(s)' dialog box is displayed, and lists all of the parts of the selected title.
4. If you are not already online, connect to the Internet.
5. Locate the part which you want to download, and place a checkmark in the checkbox to the left of the desired part.
6. Click the 'OK' button.
   The selected part will begin downloading, and the download status will be displayed in the lower-right hand corner of OverDrive Media Console.

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Instead of the audio book I expected, I downloaded a file with the extension '.odm'. Where is my audio book?

The download of an .odm file is part of the OverDrive Media file download process. However, the .odm file should automatically be processed, and prompt the OverDrive Media Console to open. If this did not occur, there may be either missing software or file association issues in your user environment. If you have not yet downloaded and installed OverDrive Media Console, please click here for download and installation instructions. If you have installed OverDrive Media Console, you may need to adjust your file associations. File associations simply tell a computer which program should be used to open a file. Take the following steps to address this issue:

If you have Windows 98SE, Windows 2000, Windows ME, or Windows XP...

1. Double-click the .odm file.
   This should launch OverDrive Media Console and allow you to use your media title. If this does not launch OverDrive Media Console, proceed to 2.
2. Manually set the file association for the .odm file type as follows:
   1. Open Windows Explorer.
   2. Go to Tools > Folder Options > File Types.
      The 'Folder Options' dialog box is displayed.
   3. In the 'Registered file types' box, find the entry for 'ODM'. Single-click the 'ODM' entry.
      The 'ODM' entry is selected.
   4. In the 'Details for "ODM" extension' box, click the 'Change' button.
      The 'Open With' dialog box is displayed.
   5. From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console'.
   6. Click 'OK' to save your change and close the 'Open With' dialog box.
   7. Click 'OK' to close the 'Folder Options' dialog box.
   8. Double-click the .odm file you downloaded to launch the OverDrive Media Console and access your media title.

Please note that the initial download is a small file; you download the actual audio book file(s) from within the OverDrive Media Console application.

If you have Windows Vista...

1. Double-click the .odm file.
   This should launch OverDrive Media Console and allow you to use your media title. If this does not launch OverDrive Media Console, proceed to 2.
2. Manually set the file association for the .odm file type as follows:
   1. Right-click the .odm file.
      The Right-click menu is displayed.
   2. Select 'Open With'.
      The 'Open With' dialog box is displayed.
   3. From the list of programs displayed in the 'Open With' dialog box, select 'OverDrive Media Console' and click 'Open'.
      OverDrive Media Console launches. You may now download your audio title.

Please note that the initial download is a small file; you download the actual audio book file(s) from within the OverDrive Media Console application.

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I downloaded an audio book using Firefox but am unable to open it. What should I do?

Open the audio book file you have downloaded as follows:

If you have Firefox 1.x…

1. Open Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. In the 'Options' dialog box, click the 'Downloads' button.
4. Under the heading 'File Types', select either 'ODM OverDrive.Media' or 'application/x-od-media' (the option you will see will vary depending on the version of Firefox you are using) and click the 'Change action' button.
   The 'Change Action' dialog box is displayed.
5. Select 'Open them in this application'.
   The 'Choose Application' dialog box is displayed.
6. Browse to 'OverDrive Media Console' and double-click 'OverDrive Media Console'.
   The 'Choose Application' dialog box is closed, displaying the 'Change Action' dialog box again.
7. Click the 'OK' button to save your change.
   The 'Change Action' dialog box is closed, displaying the 'Options' dialog box again.
8. Click 'OK' to exit the 'Options' dialog box.
9. Be sure you are connected to the Internet, and browse to the file you were unable to open. Double-click the file. OverDrive Media Console launches, allowing you to use your audio book file(s).

Please note that the initial download is a small file; you download the actual audio book file(s) from within the OverDrive Media Console application.

If you have Firefox 2.x...

1. Open Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Select 'Content'.
   The 'Content' options are displayed.
4. Under the 'File Types' heading, click the 'Manage...' button.
   The 'Download Actions' dialog box is displayed.
5. Select the 'ODM' file extension and click the 'Change Action' button.
   The 'Change Action' dialog box is displayed.
6. Select option 'Open them with this application'.
   The 'Select Helper Application' dialog box is displayed.
7. In the 'Select Helper Application' dialog box, navigate to the location at which OverDrive Media Console is installed (by default the application is installed to C:\Program Files\OverDrive Media Console) and select 'MediaConsole.exe'.
8. Click 'Open' in the 'Select Helper Application' dialog box.
   The 'Select Helper Application' dialog box closes.
9. Click 'OK' in the 'Change Action' dialog box.
10. Click 'Close' in the 'Download Actions' dialog box.
11. Click 'OK' to exit the 'Options' dialog box.
12. Be sure you are connected to the Internet, and browse to the file you were unable to open. Double-click the file.
    OverDrive Media Console launches, allowing you to use your audio book file(s).

Please note that the initial download is a small file; you download the actual audio book file(s) from within the OverDrive Media Console application.

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I was prompted to perform a 'Windows Media Player Security Upgrade'. What is this, and how do I complete this process?

The Windows Media Security Upgrade is a process that must be performed before Microsoft Windows Media Player will allow any DRM-protected files to be played. A security measure, the security update identifies the copy of Windows Media Player with the computer on which the Player is being used. Publishers often require this sort of security in order to discourage the unlawful redistribution of digital content.

If you have not previously performed the security upgrade, the first time that you open OverDrive Media Console, OverDrive Media Console checks to see if you need to complete the security upgrade. If a security upgrade is needed, a message is displayed notifying you that in order to play DRM-protected content, you must first upgrade the security of your Windows Media Player. Follow the instructions provided in the message to complete the security update.

Alternatively, you may complete the security upgrade at any time. Complete the security upgrade as follows...

If you have Windows Media Player 9 or 10...

1. While connected to the Internet, open OverDrive Media Console.
2. Go to Tools > Windows Media Player Security Upgrade.
   A dialog box is displayed, notifying you that your Windows Media Player requires a security upgrade to play DRM-protected content.
3. Click 'OK' in the dialog box.
   Windows Media Player opens and, the 'Security Upgrade Required' dialog box is displayed.
4. Click 'OK' in the 'Security Upgrade Required' dialog box to perform the upgrade.
   The 'License Acquisition' dialog box is displayed, indicating that you have installed the Windows Media Player Security Upgrade.
5. Click the 'Play' button in the 'License Acquisition' dialog box to complete the upgrade.
   Windows Media Player plays a brief file, confirming that you have completed the upgrade.
6. Click the 'Cancel' button to close the 'License Acquisition' dialog box. If desired, you can also close Windows Media Player at this time.
   You have successfully completed the Windows Media Player Security Upgrade.

If you have Windows Media Player 11...

1. While connected to the Internet, open OverDrive Media Console.
2. Go to Tools > Windows Media Player Security Upgrade.
   A dialog box is displayed, notifying you that your Windows Media Player requires a security upgrade to play DRM-protected content.
3. Click 'OK' in the dialog box.
   Windows Media Player opens and the 'Windows Media Player' dialog box is displayed.
4. Click 'Upgrade' to download and install the required security component.
   Windows Media Player indicates that it is 'Connecting to server...'. Once connected, the security component is downloaded and installed. Windows Media Player indicates that the security component was upgraded successfully.
5. Click the 'Close' button in the 'Windows Media Player' dialog box.
   The 'Media Usage Rights Acquisition' dialog box is displayed.
6. Click the 'Play' button in the 'Media Usage Rights Acquisition' dialog box to complete the upgrade.
   Windows Media Player plays a brief file, confirming that you have completed the upgrade.
7. Click the 'Cancel' button to close the 'License Acquisition' dialog box. If desired, you can also close Windows Media Player at this time.
   You have successfully completed the Windows Media Player Security Upgrade.

If at a later time you need to upgrade the security of your Windows Media Player, do so as follows...

If you have Windows Media Player 9 or 10...

1. While connected to the Internet, open OverDrive Media Console.
2. Go to Tools > Windows Media Player Security Upgrade.
   A dialog box is displayed, notifying you of your current Windows Media Player security version and offering the option to re-upgrade.
3. To re-upgrade, click 'OK' in the dialog box.
   Windows Media Player opens, and the 'License Acquisition' dialog box is displayed.
4. Click 'Play' in the 'License Acquisition' dialog box dialog box to perform the upgrade.
   The 'License Acquisition' dialog box closes, and Windows Media Player plays a brief file, confirming that you have completed the upgrade. If desired, you can close Windows Media Player at this time.
   You have successfully completed the Windows Media Player Security Upgrade.

If you have Windows Media Player 11...

1. While connected to the Internet, open OverDrive Media Console.
2. Go to Tools > Windows Media Player Security Upgrade.
   A dialog box is displayed, notifying you of your current Windows Media Player security version and offering the option to re-upgrade.
3. To re-upgrade, click 'OK' in the dialog box.
   Windows Media Player opens, and the 'Media Usage Rights Acquisition' dialog box is displayed.
4. Click 'Play' in the 'Media Usage Rights Acquisition' dialog box to perform the upgrade.
   The 'Media Usage Rights Acquisition' dialog box closes, and Windows Media Player plays a brief file, confirming that you have completed the upgrade. If desired, you can close Windows Media Player at this time.
   You have successfully completed the Windows Media Player Security Upgrade.

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I got an error message while trying to download my audio book. It says a connection to the Internet could not be established, but I am connected to the Internet. Why am I getting this error?

This error typically indicates that Windows Media Player does not have a connection to the Internet. It is possible to receive this error message if you are in fact connected to the Internet.

The error can be corrected by taking the following steps:

1. Configure firewalls or Internet security applications to allow Windows Media Player to have Internet access.
2. Disable any web accelerators that you may be running.
3. Add proxy server login information to the OverDrive Media Console. Open OverDrive Media Console and select Tools > Options. Check the box next to 'My Internet connection requires authentication', complete the 'User name' and 'Password' fields, then click 'OK'.

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I encountered a problem while downloading a part of my audio book, and now, OverDrive Media Console won't let me download that part again. What should I do?

Follow these steps to download the part:

If you have Windows 98SE, Windows 2000, Windows ME, or Windows XP...

1. Close OverDrive Media Console.
2. In Windows Explorer, go to My Documents > My Media, and open the folder for the book that you are trying to download.
3. Delete the .WMA file that corresponds to the incomplete part.
4. Clear your web browser's temporary Internet files. Click here for instructions for clearing your web browser's temporary Internet files.
5. Open OverDrive Media Console.
6. Select your book and click on 'Download Part(s)'. You should now have the option to re-download the incomplete part.

Please note that downloads of parts cannot be resumed from the point at which they were interrupted.

If you have Windows Vista...

1. Close OverDrive Media Console.
2. In Windows Explorer, go to Documents > My Media, and open the folder for the title that you are trying to download.
3. Delete the .WMA file that corresponds to the incomplete part.
4. Clear your web browser's temporary Internet files. Click here for instructions for clearing your web browser's temporary Internet files.
5. Open OverDrive Media Console.
6. Select your title and click on 'Download Part(s)'. You should now have the option to re-download the incomplete part.

Please note that downloads of parts cannot be resumed from the point at which they were interrupted.

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When I try to download an audio book, I receive the message 'Unable to open the specified OverDrive Media file', followed by a file path that references a temporary directory on my computer. What should I do?

This error typically indicates that your browser's temporary Internet files are too full to process the download. This can be corrected by clearing the temporary Internet files from your web browser. Click here for instructions for clearing your web browser's temporary Internet files.

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When attempting to download my title I receive the message 'An error occurred while attempting to download Part 1 of title. Unable to create the local folder needed to create file path\title-Part1.wma.tmp'. What causes this problem and how can I fix it?

This message typically indicates that the specified download location either does not exist or OverDrive Media Console does not have permission to write to the location. To resolve this issue, reset the download location in OverDrive Media Console to its default setting by following these steps...

1. If the title is displayed in OverDrive Media Console, delete it by selecting the title and clicking the 'Delete' button.
2. In OverDrive Media Console, click 'Tools > Options'.
   The 'Options' dialog box is displayed.
3. In the 'Options' dialog box, under 'Default download folder for new media', click the 'Browse' button.
   The 'Browse for Folder' dialog box is displayed.
4. In the 'Browse for Folder' dialog box, navigate to 'My Documents' and select 'My Media'.
5. Click 'OK' twice to change the default download location and exit the 'Options' dialog box.
6. Access your library account and attempt your download again.

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How do I clear my browser's temporary Internet files?

Clear your browser's temporary Internet files as follows...

If you are using Internet Explorer 6.0...

1. Launch Internet Explorer.
2. Go to Tools > Internet Options.
   The 'Internet Options' dialog box is displayed.
3. Click the 'Delete Files' button.
   The 'Delete File' dialog box is displayed.
4. Check the 'Delete all offline content' box.
5. Click the 'OK' button to confirm the deletion of your temporary Internet files.
6. Click the 'OK' button again to close the 'Internet Options' dialog box.
7. Attempt to download again.

If you are using Internet Explorer 7.0...

1. Launch Internet Explorer.
2. Go to Tools > Internet Options.
   The 'Internet Options' dialog box is displayed.
3. On the 'General' tab, click the 'Delete...' button under the heading 'Browsing history'.
   The 'Delete Browsing History' dialog box is displayed.
4. Click the 'Delete files...' button.
5. Click the 'Yes' button to confirm the deletion of your temporary Internet files.
6. Click the 'Close' button to close the 'Delete Browsing History' dialog box.
7. Click the 'OK' button to close the 'Internet Options' dialog box.
8. Attempt to download again.

If you are using Firefox 1.x…

1. Launch Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Click the 'Privacy' button.
   From the areas listed, locate 'Cache'. Click the 'Clear' button to the right of 'Cache' to delete your temporary Internet files.
4. Click the 'OK' button again to close the 'Options' dialog box.
5. Attempt to download again.

If you are using Firefox 2.x...

1. Launch Firefox.
2. Go to Tools > Options.
   The 'Options' dialog box is displayed.
3. Select the 'Privacy' option.
   The 'Privacy' options are displayed.
4. Under the 'Private Data' heading, click the 'Clear Now...' button.
   The 'Clear Private Data' dialog box is displayed.
5. Check option 'Cache' and ensure that the other checkboxes are not checked.
6. Click 'Clear Private Data Now' to delete your temporary Internet files.
7. Click 'OK' to close the 'Options' dialog box.
8. Attempt to download again.

If you are using Netscape...

1. Go to Edit > Preferences.
   The 'Preferences' dialog box is displayed.
2. Under the 'Advanced' category, click on the 'Cache' section.
3. Click the 'Clear Disk Cache' button, then click the 'OK' button to confirm the deletion of your temporary Internet files.
4. Close the 'Preferences' dialog box.
5. Attempt to download again.

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When I attempt to transfer a file to my portable device the Transfer Wizard reports that 'No portable players could be found' even though my player is connected. Why won't the Transfer Wizard recognize my device?

If you connected your device and immediately attempted to transfer files, it is possible that Windows had not yet recognized the device. Wait a few moments after connecting the device and attempt the transfer again.

If the error persists, your device may not support the transfer and playback of DRM-protected Windows Media Audio files. Click here to review a suggested list of portable devices. Note that in order to use OverDrive Audio Book titles on a device, the device must either support the bit rate of 32kbps or be able to transcode 32kbps files to a supported bit rate.

You may want to check device documentation to determine if your device supports DRM-protected Windows Media content at 32kbps.

Note: If you are using a Pocket PC, OverDrive Media files must be transferred to a memory card. Be sure you have a memory card with sufficient memory space installed, and be sure to specify the memory card in the course of the transfer process.

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My iRiver device does not seem to support OverDrive Audio Books although the device documentation says that it supports DRM-protected Windows Media Audio (WMA) files. Are there any known issues with iRiver devices?

Some iRiver devices do not natively support DRM-protected WMA files and we can confirm that the iRiver T10 and iRiver T30 are such devices. However, with a firmware upgrade released by iRiver, these devices will support our audio books. Please visit the iRiver website or the OverDrive Device Resource Center for more information on completing this firmware upgrade.

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When I try to burn a CD, the 'Inspection' process starts, but then nothing seems to happen. What should I do?

This error can occur when multiple parts are selected to be burned to CD. In Windows Media Player, remove all of the parts from the 'Now Playing' list except for the part that you wish to burn on your next CD. Then, click the 'Start Burn' button to begin burning the selected part.

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My CD player won't play the audio CD to which I burned my file. What is the problem?

Many CD players, especially older models, will not play CDRs. Fewer still will play CD-RWs. If you have successfully burned an audio CD but it won't play on your CD player, check your CD player's documentation to see if it supports playback of CDRs and CD-RWs.

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I cannot find the information I am looking for. What should I do?

If you cannot find the information you are looking for with reference to our Help section, please email support. In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem audio book(s)
• Problem part(s)
• OverDrive Media Console version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
• Windows Media Player version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
• Windows Media Player DRM version (find this in OverDrive Media Console under Help > About OverDrive Media Console.)
• Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
• Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system

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